Refund Policy
At CalPennVentures, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or not as described, you may request a refund or replacement according to the terms below.
Eligibility for Refunds
To qualify for a refund, the item must be in its original condition and packaging. Refund requests are accepted within a limited period after the delivery date. Products that show signs of misuse or damage caused by the customer may not be eligible for a refund.
Refund Process
Once your request is reviewed and approved, your refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider. If a replacement is requested instead of a refund, we will arrange to send a new item after approval.
Non-Refundable Items
Certain product categories may not be eligible for refunds due to hygiene, usage, or other restrictions. Digital items, consumable goods, and items marked as final sale cannot be refunded.
Order Cancellations
Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the refund process.
Policy Updates
We may update this Refund Policy from time to time. Any changes will be posted on this page. By continuing to use our website, you acknowledge and accept the terms of this policy.